After a near forty-year career with American Airlines, Bonnie Hayes has invaluable insight into and experience with the air travel industry. Her thorough knowledge of the Air Carrier Access Act, combined with an extensive background in airline policy and procedure, positioned her as an Expert Witness for American Airlines’ from 2018-2021.
Throughout her career, Bonnie has held positions in Customer Accessibility, Passenger Service, Airport Agent Training, Customer Experience Innovation and Delivery, Customer Planning and Customer Care Support.
A primary area of Bonnie's expertise is the Air Carrier Access Act (CFR Title 14, Chapter II, Subchapter D, Part 382) including:
Access 382 is here to serve you whether you need an expert witness, are looking for a consultant with credentials you can trust or want a speaker who contributes to the larger discussion around accessibility with passion, intelligence, and hard-earned wisdom.